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Employee Performance Management

A Step-by-step guide to better performance  

  Whether you are starting to create your employee performance management strategy or fine-tuning for better performance, a few solid strategies could be the game changer you have been looking for.  Below, are some proven tactics you can implement and fine-tune in the course of a few months.  

Skip straight to the take-aways

  Building the Foundation:

When adding members to your team it helps to take a step back and gather the details that make your organization what it is.  How people operate and interact with one another and your target audience.  You may not check all of these items off your list before you move on to the next phase of managing employees but having them in place and easily visible will make your work easier and reinforce the values of your workplace.  Very little in the world is one-size-fits-all and this is true for systems and structure. 

Gather or Create:

  • Mission
  • Vision
  • Organization goals/objectives
  • Established culture (written and in practice) 

Sometimes these are documented when the idea of your organization is first conceptualized and other times, they are the result of years of successful work.  If already written, it is still worthwhile to review and assess if they are still accurate and especially if what is written is actually happening.  A simple survey of team members can bring valuable insight to the surface.

But how do you create tremendous growth?  How do you inspire and encourage people to push themselves and the envelope of success?  The answer is a combination of leadership, support, and a touch of structure achieved by setting goals and check-ins.  

intense meeting

Fine-tune Accountability:

In a perfect world, position descriptions exist before employees.  But often, people are brought in to fulfill a function and there aren’t clearly written expectations for what work is to be performed.  This is common in organizations with 10+ people.  As more people are hired, roles are split off, and leadership is designated it becomes necessary to more clearly communicate expectations.  I would never want to work for someone if the expectations are unclear.     

Create or Review:

  • Position descriptions
  • Goal setting and support

Knowing exactly what they are accountable for sets a bar that must be met.  This is the position description and an important part of employee performance management strategy. 

Often, position descriptions seem like a step backward since the function is already being fulfilled.  But when you consider hiring, training new employees, and reviewing the performance of employees it is a step that will save time, money, and create more value and efficiency in the organization.  Just like with written points of culture, they naturally shift over time. Action to keep them up to date on an annual basis is important.  

But how do you create tremendous growth?  How do you inspire and encourage people to push themselves and the envelope of success?  The answer is a combination of leadership, support, and a touch of structure achieved by setting goals and check-ins.  

Goals are big and inspiring but also specific enough that you know when they have been reached.  Plans are created to break big goals into chunkable and more easily achieved mini-goals and the actions to reach them.  Leadership provides a resource for removing barriers and keeping the big picture in mind during regular meetings.  You don’t review them once at the end of the year and decide something went wrong for an entire year! Think monthly or even weekly check-ins.  By having frequent meetings any problems can be brainstormed, hurdles removed, and efforts doubled down or redirected.  Goals can only create tremendous growth in the person and the organization if they are divorced from firing and salary.  We’ll explain more about what this means below. 

Create Growth and Success

 

Annual reviews still have a place tied directly to the non-negotiable accountabilities in the position description.  Some roles may be extremely encompassing and require that you split pieces off after some time and make them more specialized.  As success creates growth, these roles should be reviewed for how they fit within your organization. 

Annual reviews are also the time to talk about how your employees have grown throughout the year.  Their success means success for your organization.  And likely, they are working hard in part for their own motivations; money, recognition, family, future.  Understanding how the role fits in with their needs and interests can make everyone’s life easier. 

And what about those goals?  How can someone fail at their goal but still receive a good annual review and even a raise at the end of the year?  Keeping in mind the big picture from all of those check-ins, how did they react during times they couldn’t achieve their goals?  Were they persistent, communicative, team-players or did they ignore the conversation and turn tail?  In an organization that pushes for big achievements and removes the barriers of repercussions to goals, the individual goal failures aren’t the reason to fire someone.  How they responded, shifted, and changed are the important considerations that can impact their salary, and their future career at this organization and at others.  If someone is not performing well throughout the course of the year then changes should be made then.   Not at the end of the period in review. 

By divorcing the goal from the repercussions people strive for something bigger.  Failure can lead to new ideas and even more success than sticking with safe and sure goals. The non-negotiable accountabilities they must do are already in their position description.  The ambitious sales, outreach, or production goals engage team members to work harder and do more for the good of everyone.

 

infographic: position descriptions, goals, checkins and annual reviews

What you need to know:

  • A foundation of resources set the scene for employee engagement, individual and organization-wide growth – the reason you create an employee performance management strategy  
  • Make sure that what you say is what you do – your written standards are what actually happens
  • Communicate expectations with position descriptions – these must be met and are reviewed annually
  • Create tremendous growth by encouraging big goal setting and fulfillment – these are big enough to fail and are reviewed regularly to pivot or double-down

You aren’t alone.  

Many of these things you can get started on your own.  Here are some excellent resources that support growing organizations:

  • Measure What Matters by John Doerr (book)
  • Atomic Goals by James Clear (book)
  • TIGERS Workforce Behavioral Profile (team survey)

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